Spokane Neighborhood Action Partners (SNAP)

Volunteering with SNAP

Front Desk/Phone Assistant Volunteers - CURRENTLY SUSPENDED

 

The role of the Volunteer Phone Assistant would be to assist with answering phones in a way that treats every person with dignity and respect, while answering their questions to the best of your ability. This position would likely be based at our East office, located in the East Central Community Center at 500 S Stone.

 

Volunteers can benefit from this experience by: earning a positive work reference; enhancement of personal or professional interests; contributing to SNAP’s Mission and Vision; and gaining knowledge of community resources.

 

PRINCIPLE DUTIES AND RESPONSIBILITIES

 

1. Knows how to operate multi-line phone or is willing to learn

2. Maintains accurate records of social services and phone numbers for information and referral services, check for updates; training to be provided

3. Responds to requests for information by providing general SNAP program information and/or referrals to appropriate agencies

4. Answers and screens phone calls, logs type of request

5. Works with coworkers and volunteers to promote a positive, respectful and productive working environment. Provides excellent customer service at all times, as well as helps to grow the customer service culture within the agency

6. Protects client confidentiality and dignity

7. Requested time commitment is approximately 2-6 hours per week with preferred availability weekday mornings

 

SNAP Ambassador - CURRENTLY SUSPENDED

 

The SNAP Ambassador program was developed in response to the increased outreach requests from community partners and organizations.  The target audiences are varied and range from past, current or potential SNAP clients, attendees at community expo events, corporate partners or contacts, and current or potential donors. The role of the Ambassador is to facilitate community presentations and program promotion to groups of various sizes as well as outreach events/expos throughout the year.

 

Volunteers can benefit from this experience by: earning a positive work reference; enhancement of personal or professional interests, sharing the experience with other like-minded individuals, enjoying community events and providing necessary information to people who can benefit from SNAP services.

PRINCIPLE DUTIES AND RESPONSIBILITIES

 

1. Demonstrate key concepts during community presentations

2. Communicate effectively to various audiences in a variety of settings

3. Foster positive relationships with general public, SNAP clients, and partners

 

To find out more about these opportunities, please contact
Mariah McConnaughey at (509) 319-3012 or mcconnaughey@snapwa.org